Privacy Policy
We believe transparency about data practices builds trust. This policy explains how CodeXWaveHub collects, protects, and uses your information when you work with our testing process improvement services.
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Effective Date: January 15, 2025 | Last Updated: January 15, 2025
Information We Collect
Business Contact Information
When you reach out about our testing process improvement services, we collect basic business details. This includes your name, company, email address, phone number, and project requirements. We also gather information about your current testing challenges and technical environment to provide relevant recommendations.
Project and Technical Data
During our consulting engagement, we may access technical information about your testing processes, system configurations, and performance metrics. This data helps us analyze your current situation and develop improvement strategies. We only collect what's necessary for delivering effective solutions.
Website Usage Information
Our website collects standard usage data through server logs and analytics. This includes IP addresses, browser information, pages visited, and time spent on the site. We use this information to improve our website experience and understand how potential clients find our services.
How We Use Your Data
- Service Delivery: We use your business and technical information to provide consulting services, develop testing improvement strategies, and deliver project results that match your specific needs.
- Communication: We contact you using provided information to discuss projects, share progress updates, schedule meetings, and provide ongoing support during our engagement.
- Business Operations: Your data helps us manage project timelines, prepare proposals, handle invoicing, and maintain records for business continuity and quality assurance.
- Service Improvement: We analyze project patterns and outcomes to refine our methodologies and develop better solutions for future clients facing similar testing challenges.
Data Sharing Practices
We keep your information confidential and don't sell client data to third parties. However, there are specific situations where we may share information to deliver our services effectively.
Service Partners
Sometimes we collaborate with specialized technology partners or subcontractors to complete complex testing improvements. When this happens, we share only the necessary project information and require partners to maintain the same confidentiality standards we follow.
Legal Requirements
We may disclose information if required by Taiwan law, court orders, or regulatory requests. We'll notify you about such requests unless legally prohibited from doing so.
Anonymous Case Studies
We occasionally create case studies about successful testing improvements to help other businesses understand our approach. These studies never include identifying company information, specific technical details, or any data that could reveal client identity.
Your Privacy Rights
You have significant control over your personal and business information. Here's what you can do and how to exercise these rights:
Access Your Data
Request a complete copy of the information we have about your business, including project data, communications, and any technical information we've collected during our engagement.
Correct Information
Ask us to update or correct any inaccurate business information, contact details, or project data. We'll make these changes promptly and confirm updates with you.
Delete Your Data
Request deletion of your information after project completion, subject to legal retention requirements for business records and tax documentation in Taiwan.
Limit Processing
Ask us to restrict how we use your data while maintaining essential business records. This might apply during disputes or when verifying information accuracy.
To exercise any of these rights, contact us directly. We'll respond within 30 days and guide you through the process. Some requests may take longer if they involve complex technical systems or require verification for security purposes.
Security Measures
Technical Protection
We protect your data using industry-standard security measures. This includes encrypted data transmission, secure server environments, regular security updates, and restricted access to client information. Our technical team follows established cybersecurity practices to prevent unauthorized access.
Access Controls
Only authorized team members working directly on your project can access your information. We use role-based permissions, regular access reviews, and secure authentication methods. Each team member signs confidentiality agreements and receives security training.
Data Backup and Recovery
We maintain secure backups of client data to prevent loss from technical failures or security incidents. Backup systems use the same security standards as primary systems, including encryption and access controls.
Data Retention & Deletion
We keep client information for specific periods based on business needs and legal requirements in Taiwan.
Active Project Data
During active consulting engagements, we maintain all necessary project information to deliver services effectively. This includes technical data, communication records, and project documentation needed for ongoing work.
Post-Project Retention
After project completion, we keep basic business records for seven years to comply with Taiwan tax and business regulations. This includes contracts, invoices, and essential project summaries. Detailed technical data and personal communications are typically deleted within two years unless you request earlier deletion.
Deletion Process
When retention periods expire or you request data deletion, we permanently remove information from our systems. This includes primary databases, backup systems, and any archived records. We can provide confirmation of deletion upon request.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. When updates happen, we'll notify active clients directly and post the revised policy on our website with a new effective date.
For minor clarifications that don't change how we handle your data, we'll update the policy without additional notice. Major changes that affect data collection, usage, or sharing will include direct notification to current clients.
Privacy Questions & Concerns
We want you to feel confident about how we handle your business information. If you have questions about this privacy policy, need clarification about our data practices, or want to exercise your privacy rights, please reach out.
Email: info@codex-wavehub.com
Phone: +88662138085
Address: No. 221號, Nanfeng St, Taoyuan District, Taoyuan City, Taiwan 330
Our team typically responds to privacy inquiries within two business days. For complex requests involving data access or deletion, we may need additional time to ensure accurate and complete responses.